Terms of service

These terms of service (the “Terms”) are an agreement between you and Chronic Agency S.R.L. (“Chronic”, “we”). They govern your access to and use of the Chronic platform, websites, and services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Chronic finds prospects, researches them, writes and sends outreach, handles replies, and books meetings. We may update, add, or remove features over time. You choose which actions wait for your approval; you remain responsible for the outreach sent from your account.

2. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account and for your team members’ use of the Service. You must be at least 18 years old.

3. Acceptable use and outreach compliance

You agree not to use the Service to:

• send unlawful, deceptive, harassing, or unsolicited messages in violation of applicable law;
• conduct outreach without a lawful basis, valid consent where required, accurate sender identification, and a working opt-out. You must comply with anti-spam and data-protection laws including CAN-SPAM, GDPR, and ePrivacy where they apply;
• infringe intellectual property, breach confidentiality, or upload malware;
• reverse engineer, resell, or overload the Service.

You must honor every unsubscribe and suppression request promptly.

You are solely responsible for the content of your messages and for ensuring your use complies with the laws that apply to you and your recipients.

4. Subscriptions, capacity, and billing

Paid subscriptions are billed monthly in advance through our payment processor. Your subscription includes a monthly allowance of new people Chronic may contact. A unit is used on the first email or LinkedIn invite to a person in that billing period; follow-ups and replies to that person do not use another unit. Unused capacity does not carry over unless stated. There is no free trial; the free preview before you pay needs no card. Payments are non-refundable except where required by law. We may change pricing with notice for future billing periods. Sending domains and mailboxes are included in the subscription.

5. Sending domains and mailboxes

To keep your own domain out of cold outreach, Chronic sends from domains and mailboxes it registers and buys for you, usually named after your brand. They are registered and held by Chronic Agency S.R.L. as part of the Service, and your subscription gives you the use of them while it is active. You authorize us to register domain names that refer to your brand for this purpose only.

When your subscription ends, we cancel the mailboxes and let the domains lapse, and we never give a domain named after your brand to anyone else. If you want to keep a domain, ask us before your subscription ends and we will transfer it to a registrar account you control, where the registry allows it, at the cost of the transfer.

6. Your data

You retain ownership of the data you submit. You grant us a license to process it to provide the Service. Our handling of personal data is described in our privacy policy. You are responsible for the lawfulness of any prospect or contact data you upload or instruct us to source.

7. Intellectual property

The Service, including its software, design, and content we provide, is owned by Chronic Agency S.R.L. and protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service.

8. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not guarantee specific results, deliverability outcomes, or that the Service will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, Chronic Agency S.R.L. will not be liable for indirect, incidental, or consequential damages, and our total liability will not exceed the amounts you paid in the twelve months before the claim.

10. Termination

You may cancel at any time. We may suspend or terminate access for breach of these Terms or to comply with law. Sections that by their nature should survive termination will survive.

11. Changes

We may update these Terms. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

12. Governing law and jurisdiction

These Terms are governed by the laws of Romania, without regard to its conflict-of-law rules. The courts of Bucharest, Romania have exclusive jurisdiction over any dispute arising from these Terms or the Service, except where the law of your country gives you a right to bring a claim where you live.

13. Contact

Chronic Agency S.R.L.. Registered office: to be added. Company registration number: to be added.

Questions about these Terms: legal@chronic.digital.